Rates
| Order value | Service | Cost |
|---|---|---|
| Under $199.00 | Tracked and insured standard | $29.99 |
| $199.00 and above | Tracked and insured standard | Free |
| Pallet / multi-case orders | Freight, quoted per destination | Quoted before payment |
Prices are shown in USD. Shipping is calculated on the whole basket, not per item — combining several products from one set does not multiply the shipping cost.
Dispatch and transit times
- Dispatch: in-stock orders paid before 14:00 CST are picked the same working day; otherwise within 1 business day.
- Transit: 2 – 6 business days for most destinations. Remote regions and islands can add two to four days.
- Pre-orders: ship on the publisher's official release date, regardless of when the order was placed.
- Mixed baskets: if a basket contains both in-stock and pre-order items we ship the in-stock portion immediately at no extra shipping cost, unless you ask us to hold it.
Carriers and tracking
We ship with DHL, UPS, FedEx, Deutsche Post, choosing per destination for the best insured service rather than the cheapest. A tracking number is emailed the moment the label is scanned into the carrier network. You can follow it on the track order page.
Packaging standards
Booster displays and cases ship double-boxed with corner protection and void fill; accessories ship in rigid mailers. Nothing leaves the building in a bag. Every parcel is photographed at the sealing station, which is how we can resolve “the box was already open” disputes quickly and fairly.
International orders, duties and taxes
Destinations outside the EU may attract import duty and local sales tax. These are calculated and displayed before payment where the destination allows prepayment, and stated clearly as payable on delivery where it does not. We do not under-declare parcel values or mark commercial goods as gifts.
Lost, delayed or damaged parcels
If tracking has not updated for three business days, contact support and we open a carrier trace. A parcel is treated as lost after the carrier's own investigation window (usually 10–20 business days), at which point we reship or refund at your choice. Transit damage is covered by the insurance on every shipment — send photographs within 48 hours of delivery and we handle the claim, not you.
Frequently asked questions
Do you ship to PO boxes or parcel lockers?
Parcel lockers yes, where the carrier supports insured delivery. PO boxes cannot be used for insured high-value sealed product.
Can I change the delivery address after ordering?
Yes, until the label is printed. After dispatch we can request a carrier redirect, which sometimes carries a carrier fee we pass on at cost.
Do you offer express shipping?
Express services can be quoted on request before payment. Ask support with your destination and we will price it.
Document control
This page is reviewed at least twice a year and whenever a process, carrier or legal requirement changes. Last reviewed: August 2026. Questions about anything written here go to archangelgamesbenton@gmail.com.