Finding your tracking number
A dispatch email is sent the moment the carrier scans your label. It contains the tracking number, the carrier name and a direct tracking link. If you cannot find it, check spam and then email archangelgamesbenton@gmail.com with your order number — we resend it immediately.
Carrier tracking
Depending on your destination your parcel travels with DHL, UPS, FedEx, Deutsche Post. Track it directly on the carrier's own site using the number from your dispatch email — carrier data is always fresher than any mirror we could show you.
What the statuses mean
| Status | Meaning |
|---|---|
| Label created | We have packed and labelled your order; the carrier has not scanned it yet. |
| In transit | Moving through the carrier network. Gaps of 24–48 hours between scans are normal on international routes. |
| Customs clearance | Non-EU destinations only. Usually one to three days. |
| Out for delivery | On the vehicle today. |
| Delivery attempted | Nobody available to sign. Insured parcels require a signature; the carrier will leave collection instructions. |
If tracking stops updating
Give it three business days — most gaps resolve themselves. After that, email support with your order number and we open a formal carrier trace. If the trace concludes the parcel is lost, we reship or refund, your choice. You never have to deal with the carrier yourself; the shipping contract is ours.
Document control
This page is reviewed at least twice a year and whenever a process, carrier or legal requirement changes. Last reviewed: August 2026. Questions about anything written here go to archangelgamesbenton@gmail.com.