Common requests, solved fastest
| Situation | Fastest route | Typical resolution |
|---|---|---|
| Where is my parcel? | Track order with your tracking number | Immediate |
| Tracking has not moved for 3+ days | Email support with the order number | 1–2 business days while we open a carrier trace |
| Parcel arrived damaged | Email photographs of the outer box and contents within 48 hours | Replacement or refund within 3 business days |
| Case short-packed | Email photographs of the case and its contents | Missing units shipped or refunded |
| Change of mind | Start a return | Refund within 5 business days of arrival |
| Invoice or VAT documentation | Email support with the order number | Same business day |
If you are not satisfied
Ask for the case to be escalated and it goes to the fulfilment manager, who owns the outcome. We do not use a ticket-closing target that rewards shutting cases down, and we do not require you to prove damage beyond a photograph.
EU consumers can also use the European Commission's online dispute resolution platform. We will engage with any complaint raised through it, though contacting us directly is almost always faster.
Trade, store and event support
Game stores and event organisers buying case quantities get a named contact on the buying desk, consolidated invoicing and advance notice of launch allocation. Mark your contact form message as “trade” to be routed there.
Release and restock alerts
Our newsletter goes out roughly weekly with the release calendar, allocation news and restocks. It is a single list — we do not run behavioural drip sequences, and one click unsubscribes permanently. Sign up from the footer of any page.
Frequently asked questions
How do I reach a person rather than a form?
Email archangelgamesbenton@gmail.com or call +1 (501) 326-4968 during business hours. Both reach the same team.
Do you offer support in languages other than English?
Yes — English and German are covered by the support desk. Messages in other languages are answered in English.
Can I collect an order in person?
Collection can be arranged for local trade customers by prior appointment. The warehouse is not a walk-in shop.
Document control
This page is reviewed at least twice a year and whenever a process, carrier or legal requirement changes. Last reviewed: August 2026. Questions about anything written here go to archangelgamesbenton@gmail.com.