What is covered
- Sealed product packaging faults — split or missing factory shrink from the factory, crushed or deformed displays inside an undamaged outer carton, short-packed cases. Covered for 12 months from delivery.
- Manufacturing defects in the contents — miscut sheets, missing inserts, wrong set contents. Handled with the publisher; we replace or refund rather than making you contact them.
- Accessories — manufacturing defects in sleeves, binders, deck boxes and playmats for 12 months, for example failed binder stitching or delaminating playmat backing.
- Statutory conformity — EU consumers additionally have two years of statutory rights against non-conformity, which this policy does not restrict.
What is not covered
- Normal wear on accessories in use — sleeve scuffing, playmat fading with sunlight.
- Damage caused after delivery: liquid, heat, pets, storage in a humid room.
- Card pull value. Sealed product is sold as a sealed product; we cannot warrant what is inside a random booster, and we would be lying if we claimed otherwise.
Making a claim
- Email archangelgamesbenton@gmail.com with the order number and a description.
- Attach photographs: the outer carton, the product, and a close-up of the fault.
- We respond within one business day and, where the claim is clear from the photographs, resolve it without asking for the item back.
Where the item does need to come back, we pay the return carriage and arrange collection.
Outcomes
Replacement from stock is our default where an identical unit is available. Where it is not, you choose between a comparable substitute and a full refund. We do not issue store credit as a substitute for a refund.
Document control
This page is reviewed at least twice a year and whenever a process, carrier or legal requirement changes. Last reviewed: August 2026. Questions about anything written here go to archangelgamesbenton@gmail.com.