How the team is organised
| Function | Size | Responsibility |
|---|---|---|
| Warehouse & fulfilment | Four staff | Receives pallets, breaks down cases, records case codes, picks and double-boxes every order. Every parcel is photographed before it is sealed. |
| Buying & allocation | Two staff | Places distribution orders, negotiates allocation for launch weeks and decides which back-catalogue cases are worth holding. Also the people who say no to secondary-market stock. |
| Customer support | Three staff | Answers email, phone and contact-form messages within one business day, handles returns and chases carriers when a tracking number stops moving. |
| Catalogue & photography | Two staff | Writes the product specifications, photographs retail packaging and keeps the specification tables accurate against what is physically in the box. |
We publish functions and headcount rather than invented staff biographies and stock-photo portraits. If you need to speak to a named person about a trade order or a warranty claim, ask on the contact form and we will put you with the right desk directly.
Who to contact for what
- Order status, tracking, address changes — customer support, archangelgamesbenton@gmail.com.
- Damaged or short-packed cases — support, with photographs; the warranty desk is looped in automatically.
- Store, event organiser and bulk case pricing — buying desk, via the contact form marked “trade”.
- Product specification corrections — catalogue team. We take these seriously; a wrong booster count on a page is a defect.
Working here
Warehouse and support roles are advertised locally when they open. We do not run permanent “always hiring” pages. If you want to be told when something opens, email us with the subject line “careers”.
Document control
This page is reviewed at least twice a year and whenever a process, carrier or legal requirement changes. Last reviewed: August 2026. Questions about anything written here go to archangelgamesbenton@gmail.com.